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Service Desk Manual: Emergency Procedures


           Security (Emergency): 5911                               Security (Non-Emergency): 5530                  
Dial these numbers on the landline phone at the desk. 

When using a cell phone, call 207-859-5911 (Emergency) or 207-859- 5530 (Non-Emergency)

Panic Switch

There is a small white switch underneath each service desk which is a silent alarm. This sends a signal directly to Security and is part of our safety measures. If you are ever working and feel unsafe for any reason, you can pull the switch (keep it pulled out) and Security should arrive immediately. It is a quick, discrete, silent way of calling for help in an emergency. Generally, security will call the service desk to ensure this was not a mistake. If it was, let them know. If it was not, pretend you are speaking to someone about a book.


Review Colby College Emergency Procedures HERE 


  • Call Security (x5911)
  • Do not immediately enter flooded area due to risk of electrical shock
  • Do not enter areas with collapsed walls or shelving as they may be unstable
  • Refer to call list for staff contact information
    • Call library staff in order listed below until someone is reached
  • Gather recovery supplies (plastic sheeting, etc.) from closet at the rear of the AV Room


  • Call Security (x5911) describe problem and location
  • Do not move person involved
  • Ask spectators to move away from the area
  • Pay attention to detail—you may be asked to provide information about the incident


  • Call Security (x5530)
  • Contact your supervisors - Call Miller Service desk
  • Unplug computers if directed by staff or security
  • Follow evacuation procedures if directed by security
    • Lock the doors with an Allen wrench so that no one can re-enter
  • Exit the building. DO NOT USE ELEVATORS!


  • Call Security (x5911)
  • Keep a safe distance away and ask everyone in the area to leave until the ‘spill’ can be contained


  • Call Security (x5911)
  • Contact your supervisors

FIRE and/or SMOKE:

  • Activate the nearest fire alarm: an alarm will sound in the Security Office
    • In Miller Library fire alarms are located:
      • To the left of the Reserve shelves
      • To the left of the front doors leading to the front steps of the building
      •  The doors leading to either stairwell on every floor
  • There are fire extinguishers located on each floor near the elevator
    • DO NOT attempt to put out a fire unless you have been trained
  • Exit the building: DO NOT USE ELEVATORS!
    • *Security will clear the building and permit re-entry at their discretion
    • Wait outside building at flagpole


  • Call Security (x5911) or trip the panic switch under the Service Desk (To activate panic switch, pull down cover; an alarm will sound in Security Office)
    • Bomb Threats (by phone): have someone else call Security (x5911) while you write down as much information as the caller will divulge (e.g.: placement of bomb, time of detonation, description of bomb); convey all this info to Security; evacuate building if so directed
    • Active Shooter: Determine the most reasonable way to protect your own life. Customers are likely to follow the lead of employees during an active shooter situation.
      • If suspect is in close proximity and you cannot escape, lie motionless and feign unconsciousness
      • Get Out
        • Follow pre-determined escape route
        • Leave belongings behind
        • Keep hands visible as you exit
      • Call Out
        • Don’t assume someone else has called for help
      • Hide Out
        • Try to remain out of shooter’s view, keep silent
        • Once in a safe location, barricade entrances
      • Take Out—as a last resort and only when your life is in danger
        • Attempt to incapacitate shooter
        • Act with physical aggression and throw items at the shooter
      • When law enforcement arrives
        • Immediately raise hands and spread fingers; keep hands visible
        • Calmly follow officers’ instructions
        • Avoid rapid movements, pointing, or yelling
        • Leave area in the direction from which officers entered or as instructed
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